If we have a valid prescription on file for the lenses being ordered, your order will ship within 24 business hours of being placed, subject to product availability. If the prescription on file has expired, and no new prescription has been sent in, the order will be subject to verification per our Terms & ConditionsNew Customers
If a copy of the prescription has not been sent to us for verification when the order was placed, we will contact the doctor's office, whose information you provided at checkout, to verify your order.
Prescription verification can take 1 - 2 business days. Once verified, the order will be processed and shipped per your chosen shipping method (subject to product availability). After placing your order, you may click the My Account
link at the top right hand side of our site to track the status of your order. You will receive an email with your tracking information within 24 - 48 hours of when your order has shipped.